GDPR Compliance & Data Protection
Last Updated: November 21, 2025
DevicePulse is committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This page explains your rights and how to exercise them.
Your Data Protection Rights
If you are located in the European Economic Area (EEA) or the United Kingdom, you have the following rights under GDPR:
Right to Access
Request a copy of all personal data we hold about you
Right to Rectification
Correct inaccurate or incomplete personal data
Right to Erasure
Request deletion of your personal data ('right to be forgotten')
Right to Restrict Processing
Limit how we use your personal data
Right to Data Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to processing of your data for certain purposes
How to Exercise Your Rights
1. Submit a Request
To exercise any of your rights, please contact us at [email protected] or use the contact form below. Please include:
- Your full name and email address
- The specific right you wish to exercise
- Any additional information that may help us process your request
2. Verification
For security purposes, we may need to verify your identity before processing your request. We may ask you to provide additional information to confirm you are the owner of the data.
3. Response Time
We will respond to your request within 30 days. If your request is complex or we receive multiple requests, we may extend this period by an additional 60 days, and we will inform you of the extension.
Data Processing Legal Basis
We process your personal data based on the following legal bases:
- Consent: When you provide explicit consent (e.g., for marketing communications, non-essential cookies)
- Contract Performance: To provide our services and fulfill our obligations to you
- Legitimate Interests: To improve our services, analyze usage, and ensure security (we balance our interests with your privacy rights)
- Legal Obligations: To comply with applicable laws and regulations
Data Controller Information
DevicePulse is the data controller for your personal information. Our contact details:
Data Retention Periods
We retain your personal data for different periods depending on the purpose:
- Account Data: Retained while your account is active and for 30 days after deletion (unless required by law)
- Usage Analytics: Retained for 26 months (Google Analytics default)
- Contact Form Submissions: Retained for 2 years or until you request deletion
- User-Generated Content: Retained until you delete it or request removal
Right to Withdraw Consent
If we process your data based on consent, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. You can withdraw consent by contacting us or adjusting your cookie preferences.
Complaint Procedures
If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with your local data protection authority:
- UK: Information Commissioner's Office (ICO) - ico.org.uk
- EU: Your local data protection authority (DPA)
- Contact us first: We encourage you to contact us first at [email protected] so we can address your concerns.
Data Request Form
Contact Us
For questions about GDPR compliance or to exercise your rights:
Data Protection Officer: [email protected]
Privacy Inquiries: [email protected]
Address: 80 Area H Pyakassa, Abuja, Nigeria